Objective

Education Technology graduate with proven communication, software, and training skills. Seeking a position as an instructional designer or business analyst, to leverage technology and curriculum development skills to support internal and external associate education and system development.

Experience

• Collaborated with customer service leadership and teams to develop system functionality that enhanced operational efficiency and customer satisfaction.
• Conducted comprehensive analysis of business processes, identifying areas for improvement and implementing solutions that streamlined workflows and reduced costs.
• Facilitated requirement-gathering sessions, creating detailed documentation, including use cases, process flows, and user stories to guide internal and off-shore development teams.
• Leveraged data analytics tools to interpret trends and deliver actionable insights to executive leadership, supporting strategic decision-making.
• Developed testing methodology and practices to increase the effectiveness and efficiency of testing team and reduce the need for additional FTEs during production deployments.
• Utilized the SAFe (Scaled Agile Framework) Development Methodology to effectively plan, develop, test, and deploy enhancements and bug fixes, ensuring timely and high-quality releases into the production environment while aligning with ART-level objectives.
• Designed and implemented new and more efficient ways of communicating with our stakeholders such as email and video release notes.
• Provided training and support to stakeholders on system updates, enhancing user adoption and satisfaction.
• Volunteered to spearheaded the successful implementation of Copado Robotic Testing, resulting in 160% increase in testing efficiency.
• Nominated to for the 2024 Inside of Blue Award for Internal Customer Service.
• Acquired multiple certifications on the Salesforce platform including Salesforce Associate and Salesforce AI Associate.

Promoted to the role of Expert Instructional Designer to be responsible for designing, developing, and delivering high-quality learning and training solutions for our organization. My key responsibilities in this role include:

• Working with subject matter experts to identify training needs and develop learning objectives
• Developing instructional materials such as eLearning modules, training videos, and instructor-led courses
• Learning complex systems and topics and then breaking it down into simple concepts for others
• Collaborating with graphic designers and multimedia specialists to develop engaging visual and interactive content
• Ensuring that instructional materials are aligned with adult learning principles and best practices
• Conducting needs assessments and evaluating the effectiveness of training programs
• Updating and maintaining existing training materials to ensure relevance and accuracy
• Staying current with trends and advancements in instructional design and technology

Promoted to the role of the Senior User Consultant to provide support and expertise to the users of Marketing Services Products and tools. My key responsibilities in this role include:

• Owning and managing the support process
• Resolving issues, answering questions, and providing administration services for supported products
• Consulting with users on the usage of supported products within their clients’ solutions
• Driving expertise into these teams through different training offerings and knowledge articles
• Possessing a strong understanding of the needs of the users and clients. And translating those needs into data driven information and insights.

Promoted to the role of Senior Instructional Designer to be responsible for designing, developing, and delivering high-quality learning and training solutions for our organization. My key responsibilities in this role include:

• Working with subject matter experts to identify training needs and develop learning objectives
• Developing instructional materials such as eLearning modules, training videos, and instructor-led courses
• Learning complex systems and topics and then breaking it down into simple concepts for others
• Collaborating with graphic designers and multimedia specialists to develop engaging visual and interactive content
• Ensuring that instructional materials are aligned with adult learning principles and best practices

The role of the User Consultant is to provide support and expertise to the users of Marketing Services Products and tools. My key responsibilities in this role include:

• Resolving issues, answering questions, and providing administration services for supported products
• Consulting with users on the usage of supported products within their clients’ solutions
• Driving expertise into these teams through different training offerings and knowledge articles
• Possessing a strong understanding of the needs of the users and clients. And translating those needs into data driven information and insights.

The role of the Instructional Designer is to be responsible for designing, developing, and delivering high-quality learning and training solutions for our organization. My key responsibilities in this role include:

• Working with subject matter experts to identify training needs and develop learning objectives
• Developing instructional materials such as eLearning modules, training videos, and instructor-led courses
• Collaborating with graphic designers and multimedia specialists to develop engaging visual and interactive content

Promoted to the role Senior Business Analyst to responsible for analyzing business requirements, identifying gaps, and providing recommendations for process improvements. Along with requirements management, I also doubled as an instructional designer and developer by recording, editing, and producing videos used in training. This requires the ability to not only think technically, but creatively.

While in this position I was asked to participate in several high profile projects, including being part of a creative task force to define our “Elevator Pitch,” being part of a committee to plan our organization’s annual Sales Summit, and being part of a 100-Day Launch Team for a new high profile product launch.

This role required the following responsibilities and skills:

• Lead the analysis of business requirements and processes, identify gaps and opportunities for process improvements
• Develop and maintain business process models and workflows
• Collaborate with cross-functional teams to define project requirements and scope
• Develop and maintain project documentation, including requirements, specifications, and business cases
• Provide expert guidance and consultation to project teams and stakeholders on business analysis best practices and strategies
• Develop and maintain relationships with stakeholders, including clients, vendors, and project teams
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Familiarity with business analysis methodologies and tools such as Waterfall, Agile, Scrum, and Jira
• Ability to work independently and manage multiple projects simultaneously

As a Business Improvement Manager, I was responsible for identifying opportunities for process improvement and implementing strategies to drive operational efficiency, productivity, and profitability. Along with improving the user experience of the tools, I was also responsible for creating promotional material for our internal systems. This includes writing, directing, and editing any promotional videos that were used to educate our Executive Team.

This role required the following responsibilities and skills:

• Identify opportunities for process improvement and develop strategies to drive operational efficiency, productivity, and profitability
• Develop and maintain relationships with stakeholders, including clients, vendors, and project teams
• Soliciting feedback from users to make our internal systems more efficient and user friendly.
• Conduct training and workshops to promote process improvement awareness and knowledge sharing
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Proven track record of managing complex projects and delivering results on time and within budget
• Strong understanding of business processes and workflows
• Ability to work independently and manage multiple projects simultaneously

As a Business Analyst for Acxiom, I was responsible for analyzing business requirements, identifying gaps, and providing recommendations for process improvements. In addition, I was responsible for developing and maintaining project documentation, including requirements, specifications, and business cases custom marketing database solutions for several Fortune 500 companies. This role required the following responsibilities and skills:

• Facilitate Discovery sessions to elicit custom business and functional requirements used to design custom solutions
• Collaborate with cross-functional teams to define project requirements and scope
• Analyze business processes, identify gaps and opportunities for process improvements
• Develop and maintain project documentation, including requirements, specifications, and business cases
• Work with project teams and stakeholders to ensure project deliverables are completed on time and within budget
• Develop and maintain relationships with stakeholders, including clients, vendors, and project teams
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously

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As a part time project manager and software development consultant with Creative Possibilities, I am responsible for managing software development projects, ensuring they are completed on time, within budget, and meet client requirements.

In addition, I provide expert advice and consultation to clients on software development best practices and strategies. This role requires the following responsibilities and skills:

• Plan and manage software development projects, including defining project scope, timelines, and budgets
• Lead project teams, ensuring tasks are completed on time and within budget
• Monitor project progress, identify and resolve issues, and communicate project status to stakeholders
• Collaborate with clients to understand their software development needs and provide expert consultation on best practices and strategies
• Develop and maintain project documentation, including project plans, status reports, and risk assessments
• Ensure software development projects adhere to industry standards and best practices
• Maintain up-to-date knowledge of software development trends and emerging technologies
• Manage project budgets and resources, including tracking project expenses and providing project cost estimates
• Expert knowledge of software development methodologies and best practices
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Proven track record of managing complex software development projects and delivering results on time and within budget
• Experience in managing project teams and working with cross-functional teams
• Ability to work independently and manage multiple projects simultaneously
• Familiarity with project management software tools such as Jira, Confluence, and Trello

As a part time web designer/developer with Creative Possibilities, I am responsible for developing, maintaining and optimizing Joomla-based websites, ensuring they are visually appealing, user-friendly and meet the needs of our clients.

As a contract web designer/developer for a very small company, I am responsible for all aspects of the development life cycle: planning, budgeting, allocating time and resources, documentation, development, testing and implementation.

This role requires the following responsibilities and skills:

• Work with clients to understand their website requirements and develop solutions to meet their needs
• Customize existing Joomla templates to match client specifications
• Troubleshoot and fix issues with existing Joomla websites
• Optimize website performance and speed
• Ensure website security by implementing security measures such as SSL certificates
• Keep up-to-date with the latest Joomla developments and best practices
• Familiarity with HTML, CSS, and JavaScript
• Knowledge of web standards and best practices
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong attention to detail and the ability to work on multiple projects simultaneously
• Excellent communication and interpersonal skills

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As a Business Analyst for USAble Life, I was responsible for writing detailed business requirements and test scripts in order to assist in the integration of new software systems. During my tenure, I was tasked to write a Request for Proposal for a new Quoting and Rating system, develop Issue Tracking logs and forms, write numerous business requirements documents, and work on the teams responsible for implementing a new insurance company administration system.

This role required the following responsibilities and skills:

• Coordinate with the business areas of the company and software vendors to ensure that the needs of the business were being met
• Collaborate with cross-functional teams to define project requirements and scope
• Analyze business processes, identify gaps and opportunities for process improvements, and ensure integrity of software changes
• Develop and maintain project documentation, including requirements, specifications, and business cases
• Work with project teams and stakeholders to ensure project deliverables are completed on time and within budget
• Develop and maintain relationships with stakeholders, including clients, vendors, and project teams
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously

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As a Business Analyst for Pinnacle Business Solutions, INC., I was responsible for writing detailed business requirements and test scripts in order to assist in the development of software designed for Arkansas Blue Cross Blue Shield and PBSI.

During my tenure, I was assigned to a development team that was directly responsible for PBSI acquiring multiple major government contracts to facilitate Medicare claims in 8 states. This team had developed a Paperless Workflow system that is designed to save time and money for PBSI and make the company one of the most competitive companies in the nation for Medicare claims processing. This system was awarded the Excellence In Information Integrity Silver award, an international award that recognizes organizations that strive to provide accurate, consistent and reliable information to their customers, suppliers and partners.

This role required the following responsibilities and skills:

• Coordinate with the business areas of the company and software vendors to ensure that the needs of the business were being met
• Collaborate with cross-functional teams to define project requirements and scope
• Analyze business processes, identify gaps and opportunities for process improvements, and ensure integrity of software changes
• Develop and maintain project documentation, including requirements, specifications, and business cases
• Work with project teams and stakeholders to ensure project deliverables are completed on time and within budget
• Develop and maintain relationships with stakeholders, including clients, vendors, and project teams
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously

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As a Business Analyst, I was responsible for writing detailed business requirements and test scripts in order to assist in the development of software designed for specific client needs. I was also charged with ensuring the integrity of any software changes migrated into production for each client site. During my time as a BA, I have primarily assisted in designing and developing web-enabled database applications for various government and private businesses.

I also traveled throughout the the US to hospitals, clinics, and Health Information Conferences as a Sales Representative to establish a relationship with potential clients. During my tenure, I was responsible for project management artifacts such as status and detailed tracking reports generated for CIS management review. In this role, I authored several methods for tracking changes and their corresponding effort that have become the standard project management tools in assisting a sound SDLC for CIS.

This role required the following responsibilities and skills:

• Coordinate with the business areas of the company and software vendors to ensure that the needs of the business were being met
• Collaborate with cross-functional teams to define project requirements and scope
• Analyze business processes, identify gaps and opportunities for process improvements, and ensure integrity of software changes
• Develop and maintain project documentation, including requirements, specifications, and business cases
• Work with project teams and stakeholders to ensure project deliverables are completed on time and within budget
• Develop and maintain relationships with stakeholders, including clients, vendors, and project teams
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously

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Education

University of Arkansas
2018 – 2020

Master of Education, Educational Technology
GPA: 4.0

Arkansas State University – Jonesboro
1996 – 1999

Bachelor of Fine Art, Theatre
Emphasis in Performance
Magna Cum Laude

Arkansas State University – Beebe
1995 – 1996

Associate of Arts, Liberal Arts
With Honors

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Skills

Industry Knowledge

Tools & Technology

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